SEISAVIA ENTERPRISE, operating under the brand ATTARAXIA (“ATTARAXIA”, “we”, “us”, or “our”), respects your privacy and is committed to protecting the personal information you provide while using www.attarraxia.in.
This Privacy Policy explains how we may collect, use, store and protect information when you browse our website, place an order, contact us or otherwise interact with our services.
1. Information We Collect
Depending on how you use our website, we may collect information such as:
Personal Information
- Name
- Mobile number
- Email address
- Billing address
- Shipping address
- PIN code
- Order and purchase details
- Customer support communications
- Information voluntarily provided through contact forms, WhatsApp, email or other communication channels
Payment Information
Payments may be processed through third-party payment gateways.
ATTARAXIA does not normally store complete debit card, credit card, UPI or banking credentials on its own systems.
Payment information may be processed by the relevant payment service provider according to its own privacy and security policies.
Technical Information
When you visit our website, certain technical information may be automatically collected, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Website interactions
- Referring website
- Cookies and similar technologies
- Basic website usage and analytics information
2. How We Use Your Information
We may use the information collected to:
- Process and fulfil your orders
- Confirm and deliver purchases
- Provide customer support
- Respond to enquiries
- Communicate order and delivery updates
- Process cancellations, returns and refunds
- Improve our website and customer experience
- Understand website usage and performance
- Prevent fraud, misuse and security threats
- Send promotional or marketing communications where permitted and, where required, with appropriate consent
- Comply with applicable legal, tax, accounting and regulatory requirements
3. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share limited information with trusted service providers where necessary to operate our business, including:
- Payment gateway providers
- Courier and logistics partners
- Website hosting and technology service providers
- E-commerce service providers
- Analytics providers
- Customer communication and support providers
- Professional or legal advisers where required
- Government authorities or law-enforcement agencies where legally required
Such sharing will be limited to information reasonably necessary for the relevant purpose.
4. Cookies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember user preferences
- Improve website performance
- Understand website traffic and usage
- Improve user experience
- Support analytics and marketing activities, where applicable
You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
5. Third-Party Services and Links
Our website may use or link to third-party services, websites, payment gateways, social media platforms, analytics services or logistics providers.
Third-party websites and services operate under their own privacy policies and terms.
ATTARRAXIA is not responsible for the privacy practices or security of third-party websites that are outside our control.
6. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.
However, no method of transmission or electronic storage over the internet can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Processing and fulfilling orders
- Customer support
- Returns, refunds and disputes
- Accounting and tax compliance
- Legal and regulatory obligations
- Fraud prevention and security
- Legitimate business purposes
When information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable legal requirements.
8. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including the ability to:
- Request access to information held about you
- Request correction of inaccurate information
- Request deletion of personal information where legally permissible
- Withdraw consent for certain processing
- Opt out of promotional communications
To exercise any applicable privacy right, please contact us using the details below.
9. Marketing Communications
If you have opted in or where otherwise permitted under applicable law, we may send promotional communications through email, SMS, WhatsApp or other communication channels.
You may request to stop receiving promotional communications by contacting us or using an available unsubscribe option.
Transactional communications relating to orders, payments, shipping, returns or customer service may still be sent when necessary to fulfil your request or order.
10. Children’s Privacy
Our website and products are intended for adults.
We do not knowingly collect personal information from children for the purpose of making purchases through our website.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements or applicable regulations.
Any updated version will be published on this page with a revised “Last Updated” date.
12. Contact Us
SEISAVIA ENTERPRISE – ATTARRAXIA
Email: swass@attaraxia.in
WhatsApp: +91 79778 08445
Customer Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST
Website: www.attarraxia.in
We will review and respond to privacy-related requests within a reasonable period and in accordance with applicable law.