At ATTARRAXIA, a brand of SEISAVIA ENTERPRISE, we aim to process and deliver your orders safely and efficiently across India.
1. Shipping Coverage
We currently offer delivery across serviceable locations in India.
Delivery availability may depend on the serviceability of the PIN code entered at checkout.
2. Order Processing
Orders are generally processed within 1–2 business days after successful order confirmation and payment verification.
Orders placed on Sundays, public holidays or during exceptional circumstances may require additional processing time.
3. Delivery Timeline
Once dispatched, orders are generally delivered within approximately 3–7 business days, depending on the destination, PIN code, courier availability and other logistical factors.
Remote and certain non-serviceable locations may require additional delivery time.
The delivery timeline displayed at checkout or provided after dispatch is an estimated timeline and is not a guaranteed delivery date.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the order is placed.
If a free-shipping offer or minimum order value is applicable, the relevant terms will be displayed on the website or checkout page.
5. Order Tracking
After your order is dispatched, we may provide tracking details through the registered email address, mobile number, WhatsApp or other available communication channels.
Customers can use the tracking information provided to check the shipment status.
6. Delayed Delivery
Although we work with reliable logistics partners, delivery may occasionally be delayed because of:
- Weather conditions
- Public holidays
- Courier operational issues
- Transportation disruptions
- Incorrect or incomplete delivery information
- Remote location restrictions
- High-volume periods or unforeseen circumstances
Such delays are generally outside our direct control.
If your order is significantly delayed beyond the estimated delivery period, please contact us at swass@attaraxia.in with your order number.
7. Incorrect Address / Contact Information
Customers are responsible for providing an accurate:
- Name
- Mobile number
- Email address
- Complete shipping address
- PIN code
If an order is returned because of an incorrect or incomplete address, unavailable recipient, repeated delivery failure or refusal to accept the shipment, additional shipping charges may apply for re-dispatch, where applicable.
8. Damaged Package at Delivery
If the package appears visibly damaged, opened or tampered with at the time of delivery, customers are advised to:
- 1. Take photographs/videos of the package before opening it.
- 2. Record an unboxing video wherever possible.
- 3. Contact ATTARRAXIA customer support promptly.
For product damage claims, clear photographs/videos and order details may be required for verification.
9. Multiple Products in One Order
Depending on stock availability, logistics or operational requirements, products from the same order may occasionally be shipped separately.
In such cases, separate tracking information may be provided.
10. Contact Us
SEISAVIA ENTERPRISE – ATTARRAXIA
Email: swass@attaraxia.in
WhatsApp: +91 79778 08445
Customer Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST
Website: www.attarraxia.in We will make reasonable efforts to assist customers with delivery-related concerns and coordinate with our logistics partners where required.