Welcome to www.attarraxia.in, operated by SEISAVIA ENTERPRISE under the brand ATTARRAXIA.
By accessing, browsing or using this website, or by purchasing products through our website, you agree to be bound by these Terms of Service (“Terms”). Please read these Terms carefully before using our website.
1. About Our Website
ATTARRAXIA is a brand of SEISAVIA ENTERPRISE offering aroma, aromatherapy and related personal-use products through its online store.
These Terms apply to all visitors, customers and users of www.attarraxia.in.
2. Eligibility
By using this website or placing an order, you confirm that:
- You are legally capable of entering into a binding agreement under applicable law.
- The information provided by you is accurate and complete.
- You will use this website only for lawful purposes.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, ingredients, packaging information and other product details displayed on our website are accurate.
However:
- Actual product colour, packaging or appearance may vary slightly from website images.
- Product packaging may change from time to time.
- Product information may be updated without prior notice.
- Minor variations in appearance, fragrance or packaging do not necessarily constitute a product defect.
Customers should read the product description, ingredients, directions and applicable warnings before purchasing or using a product.
4. Aroma and Wellness Products
ATTARRAXIA products are intended for their stated purpose and should be used according to the instructions provided with the product or on the product packaging.
Unless expressly stated otherwise, our products are not intended to diagnose, treat, cure or prevent any disease or medical condition.
Customers should discontinue use if irritation, discomfort or an unexpected reaction occurs and seek appropriate professional advice where necessary.
5. Product Availability
All products displayed on the website are subject to availability.
We reserve the right to:
- Limit quantities available for purchase
- Discontinue products
- Modify product specifications
- Correct product availability information
- Cancel an order where the product is unavailable
If an order is cancelled because a product is unavailable after payment has been made, the applicable amount will be refunded through the appropriate payment method.
6. Pricing and Taxes
Product prices displayed on the website are subject to change without prior notice.
Applicable taxes, shipping charges, discounts or other charges will be displayed during checkout where applicable.
We make reasonable efforts to ensure that prices are displayed correctly. If an obvious pricing or technical error occurs, we reserve the right to cancel the affected order and refund any amount already paid.
7. Orders and Order Acceptance
Placing an order on our website constitutes a request to purchase the selected products.
After placing an order, you may receive an order confirmation through email, SMS, WhatsApp or another available communication channel.
An order may be cancelled or declined in circumstances including:
- Product unavailability
- Incorrect pricing or technical error
- Suspected fraudulent or unauthorised activity
- Incorrect or incomplete customer information
- Delivery restrictions
- Other legitimate operational reasons
If payment has already been received for an order that we cancel, the eligible amount will be refunded.
8. Payment
Payments may be processed through third-party payment gateways and supported payment methods displayed at checkout.
By making a payment, you confirm that you are authorised to use the selected payment method.
We do not normally store complete credit card, debit card, banking or UPI credentials on our own systems.
Payment processing may be subject to the terms and privacy policies of the relevant payment service provider.
9. Shipping and Delivery
Orders are processed and delivered according to our Shipping Policy.
Estimated delivery timelines may vary depending on the destination, PIN code, courier service, weather, public holidays and other circumstances beyond our reasonable control.
ATTARRAXIA is not responsible for delays caused by circumstances outside our reasonable control.
10. Cancellation, Return and Refund
Order cancellation, returns, replacements and refunds are governed by our Return, Refund & Cancellation Policy.
Customers should review that policy before placing an order.
11. User Account
If you create an account on our website, you are responsible for:
- Providing accurate information
- Maintaining the confidentiality of your login credentials
- Keeping your account information updated
- All activities carried out through your account
You should notify us promptly if you believe that your account has been accessed without authorisation.
We reserve the right to suspend or terminate accounts involved in misuse, fraudulent activity or violation of these Terms.
12. Website Use
You agree not to:
- Use the website for unlawful purposes
- Attempt to gain unauthorised access to the website or its systems
- Introduce viruses, malware or harmful code
- Interfere with website functionality
- Copy, reproduce or commercially exploit website content without permission
- Use automated systems to scrape or extract website content without authorisation
- Misrepresent your identity or relationship with ATTARRAXIA
13. Intellectual Property
All content available on this website, including but not limited to ATTARRAXIA brand name and logo, product names, product images, photographs, graphics, text, product descriptions, website design, layout, videos and marketing material is owned by or licensed to SEISAVIA ENTERPRISE / ATTARRAXIA, unless otherwise stated.
You may not copy, reproduce, modify, distribute, publish, transmit, sell or commercially exploit such content without prior written permission.
14. User-Submitted Content
If you submit reviews, feedback, photographs, comments or other content to our website or communication channels, you confirm that:
- You have the right to submit the content.
- The content does not violate any law or third-party rights.
- The content is not fraudulent, abusive, defamatory or misleading.
By submitting content, you grant ATTARRAXIA permission to use, reproduce, display or publish that content for legitimate business, marketing or customer-service purposes, subject to applicable law.
15. Third-Party Services and Links
Our website may contain links to or integrations with third-party services such as payment gateways, courier services, analytics platforms, social media platforms and other external websites.
These third parties operate independently and may have their own terms and privacy policies.
ATTARRAXIA is not responsible for the content, availability, security or privacy practices of third-party websites or services outside our control.
16. Website Availability
We aim to keep the website available and functioning properly.
However, we do not guarantee that the website will always be:
- Available without interruption
- Free from errors
- Free from technical issues
- Free from viruses or other harmful components
We may temporarily suspend or modify website services for maintenance, upgrades, security or operational reasons.
17. Limitation of Liability
To the extent permitted by applicable law, ATTARRAXIA and SEISAVIA ENTERPRISE shall not be liable for indirect, incidental, special or consequential losses arising from the use of the website or products.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
18. Indemnification
You agree to indemnify and hold harmless SEISAVIA ENTERPRISE, ATTARRAXIA and their relevant personnel from claims, losses, liabilities, damages or expenses arising from:
- Your misuse of the website
- Your violation of these Terms
- Your violation of applicable law
- Your infringement of third-party rights
- Information or content submitted by you that violates these Terms
19. Privacy
Your use of this website is also subject to our Privacy Policy, which explains how we collect, use and protect personal information.
20. Changes to These Terms
We may update or modify these Terms from time to time.
Changes will become effective when the updated Terms are published on this page, unless otherwise stated.
Your continued use of the website after such changes constitutes acceptance of the updated Terms.
21. Governing Law and Jurisdiction
These Terms shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising in connection with these Terms, the website or purchases made through the website shall be subject to the jurisdiction of the competent courts having jurisdiction over the relevant location of SEISAVIA ENTERPRISE, subject to applicable law.
22. Contact Us
SEISAVIA ENTERPRISE – ATTARRAXIA
Email: swass@attaraxia.in
WhatsApp: +91 79778 08445
Customer Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST
Website: www.attarraxia.in
We aim to respond to customer enquiries during the above support hours.
By using www.attarraxia.in or placing an order through our website, you acknowledge that you have read, understood and agreed to these Terms of Service.