At ATTARRAXIA, a brand of SEISAVIA ENTERPRISE, we are committed to delivering quality aroma and wellness products to our customers.
Because our products include aromatherapy inhalers, pillow mists and other personal-use aroma products, certain hygiene and safety conditions apply to returns and exchanges.
1. Order Cancellation
You may request cancellation of your order before the order has been dispatched.
Once an order has been dispatched and handed over to our logistics partner, it cannot normally be cancelled.
To request cancellation, please contact us as soon as possible at swass@attaraxia.in. Please mention your order number and registered mobile number.
For prepaid orders, eligible refunds will be initiated to the original payment method after cancellation is confirmed.
2. Return Eligibility
We accept return or replacement requests only under the conditions mentioned below:
- Wrong product received
- Damaged product received
- Defective product received
- Product received in an unusable condition
- Product missing from the order
For hygiene and safety reasons, products that have been opened, used, tampered with, altered or partially consumed are not eligible for return or replacement.
3. Non-Returnable Products
The following products are generally non-returnable:
- Opened or used aromatherapy inhalers
- Opened or used pillow mists
- Products that have been tampered with or altered
- Products damaged after delivery due to customer handling
- Products returned without prior approval
- Products purchased under special promotional or clearance conditions, unless the product is defective, damaged or incorrectly supplied
4. Time Limit for Return / Replacement Request
Any return, replacement or damage-related complaint must be raised within 48 hours of delivery.
Requests received after this period may not be accepted.
5. Proof Required
Any return, replacement or damage-related complaint must be raised within 48 hours of delivery.
For damaged, defective, incorrect or incomplete orders, customers may be required to provide:
- Order number
- Description of the issue
- Clear photographs of the product
- Photographs/videos of the outer packaging and shipping label
- Unboxing video, where available
We may request additional information if required to investigate the complaint.
6. Replacement
If the complaint is approved, ATTARRAXIA may provide a replacement product at no additional product or shipping cost. If the concerned product is unavailable, we may provide a refund instead.
7. Refunds
Where a refund is approved, the refund will normally be initiated to the original payment method.
Once initiated, the amount may take approximately 5–10 business days to reflect in your account, depending on the payment gateway, bank or financial institution.
For Cash on Delivery orders, refunds, where applicable, may be processed through an alternate method requested by our customer support team.
8. Return Shipping
If the return is approved because the wrong, damaged or defective product was supplied by us, ATTARRAXIA will provide appropriate instructions for the return/replacement.
Customers should not send any product back without receiving prior approval from our support team.
9. Delivery Refusal
If an order has already been dispatched, cancellation may not be possible. Customers may contact us regarding the shipment, and where operationally possible, we will assist with the available options.
10. Exchange Policy
We generally do not provide exchanges for change of mind, personal preference or incorrect product selection after delivery.
If you receive a wrong, damaged or defective product, please contact us within the applicable complaint period.
11. Contact Us
SEISAVIA ENTERPRISE – ATTARRAXIA
Email: swass@attaraxia.in
WhatsApp: +91 79778 08445
Customer Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST Website: www.attarraxia.in